Your instructor should be the first person you reach out to for help regarding assignment/course-related issues,
such as:
- Being unable to access an assignment or module
- Issues with a Zoom or WhatsApp link
- Features within Canvas not working (submission check marks, next button)
Here are some other frequently asked questions that will help you.
How Do I Contact My Instructor Through Canvas?
Click here for a guide on how to contact your instructor through Canvas.
Why am I Unable to Submit My Assignment?
Usually, this is a browser issue. To resolve the issue, clear the cache and cookies and quit the browser. Then reopen the browser and try to resubmit the assignment. If you are still experiencing problems after following these steps, send a Help ticket by clicking on the HELP icon and then clicking “S&I Report a Problem.” Provide a detailed description of the issue, what you have already tried to do, and a screenshot of any error messages.
Click here for a guide on how to clear cache and cookies in Google Chrome.
Please also inform your teacher of the issue so they may provide support as needed.
What Do I Do if My Course Disappeared from My Dashboard?
Verify that you registered for the course at https://myinstitute.ChurchofJesusChrist.org/
If your registration is not correct, please do one of the following:
- If you are a BYU-Pathway student visit - www.byupathway.org/help/contact-us
- If you are not, contact the Global Services Department and create a support ticket or email them at GSDSAISupport@churchofjesuschrist.org
What Do I Do if I Enrolled in the Wrong Course?
Verify at https://myinstitute.ChurchofJesusChrist.org/ that you enrolled in the course. If not, please do one of the following:
- If you are a BYU-Pathway student, visit https://www.byupathway.org/help/contact-us
- If you are not, contact the Global Services Department and create a support ticket, or email them at GSDSAISupport@churchofjesuschrist.org
Why am I Unable to Update My Profile (Photo, Name, Information)?
Usually, this is a browser issue. To resolve the issue, clear the cache and cookies and quit the browser. Then reopen the browser and try to update your profile. If you are still experiencing problems after following these steps, send a Help ticket by clicking on the HELP icon and then clicking “S&I Report a Problem.” Provide a detailed description of the issue, what you have already tried to do, and a screenshot of any error messages.
Click here for a guide on how to clear cache and cookies in Google Chrome.
Why is My BYU-Pathway Course on a Different Canvas than My Institute Course?
BYU-Pathway academic courses and Institute classes are in different versions of Canvas.
- To access your BYU-Pathway courses, go to your portal at: https://www.byupathway.org/sign-in
- To access your institute courses, go to: https://silearn.ChurchofJesusChrist.org/
What Do I Do if I am Unable to Log in?
Please contact your local leaders for support with logging in to make sure you were added to your course correctly. If the problem persists, contact the Global Services Department and create a support ticket, or email them at GSDSAISupport@churchofjesuschrist.org. Please be sure to include your first and last name, your Church account username, and a detailed description of the issue.
What Do I Do When I am Having Trouble with MySeminary or MyInstitute?
Contact the Global Services Department and create a support ticket or email them at GSDSAISupport@churchofjesuschrist.org. Please be sure to include your first and last name, your Church account username, and a detailed description of the issue.
How Do I Add My Canvas Class on the Canvas Mobile App?
Here are the steps to download the Student Canvas app for S&I:
- Search for "Student Canvas" in your app store and download the app
- Click Find my school (blue button)
-
Type in https://silearn.ChurchofJesusChrist.org/ and hit “GO”
Note: No match will show in the dropdown box
- When the Church sign-in page appears, sign in using your Church account username and password.
If you have followed these steps and are still experiencing issues, please try the following troubleshooting techniques:
- Log out and log back in
- Delete the app and reinstall it
- Double check your internet speed/connection
- If you are trying to access your courses on your mobile browser, please download the app and access them there